Privacy Policy

1. Introduction

This Privacy Policy details how I collect and process your Personal Data, which includes information you provide through my website www.riverbloomcoaching.com.

By providing me with your data, you warrant me that you are over 13 years old.

Any questions regarding my processing of personal data should be directed via the following contact details:

Data controller: Louisa Harrison
Legal entity: Riverbloom Coaching Ltd
E-mail address: louisa@riverbloomcoaching.com
Postal address: 19 Greville Park Road, Ashtead, Surrey, KT21 2QU

It’s important that the data I hold is accurate and up to date. Please let me know if your personal data changes by emailing me at louisa@riverbloomcoaching.com

2. What data I collect about you, for what purpose and how I process it

Personal Data is any information which directly or indirectly identifies an individual. This does not include anonymized data.

I may collect the following types of Personal Data about you:

Identity Data including your first name, last name, title, job position and company, personal details, family details, lifestyle and social circumstances and health and wellbeing details.
Contact Data may include your billing address, postal address, email address and telephone numbers.
Financial & Transaction Data may include details about your bank account, payment card and any payments between us.
Technical Data may include data about your use of my website and online services such as your IP address, login data, browser type and version, operating systems and platforms and other technology on the devices you use to access this site. The source of this data is from the analytic tracking system of my website, and is used to analyse the use of my website and understand the effectiveness of my marketing.
Usage Data including data about your use of my website, products and services. This is used to operate my website, ensure you are provided with relevant content and to ensure the security, publication and administration of my website.

I collect Personal Data to carry out an agreement between us and to keep a record of this, to take steps to enter into an agreement at your request and/or for the legitimate interests of administering and growing my business.

I will only use your Personal Data for the purpose for which it was collected or a reasonably compatible purpose if necessary.

I do not collect any Sensitive Data about you. This includes data such as your race or ethnicity, religious beliefs, sexual orientation, sex life, political opinions and criminal convictions.

3. How I collect your personal data

I may collect your Personal Data from information you have provided to me, such as by filling in forms on my website, signing up to a mailing list, joining a programme, contacting me for information or sending me an email.

I may also collect Personal Data through Cookies and similar technologies as you use my website.

I may also receive data from third parties such as web analytics providers, social media and advertising networks, internet service providers, and publicly available sources. I may also receive data from publicly available sources such as Companies House.

4. Marketing communications

I may send you marketing communications if we’ve worked together, if you’ve requested information about my services or if you’ve agreed to receive my regular newsletter and/or marketing communications. This will be for legitimate interests to grow my business.

You can opt out from receiving my marketing communications at any time by e-mailing me at louisa@riverbloomcoaching.com or by following the unsubscribe links on my newsletter. If you opt out of receiving marketing communications, this does not apply to personal data provided by other means such as through transactions.

I will never share your personal data with a third party for their own marketing purposes.

5. Disclosure of your personal data

I may have to share your personal data with professional advisers (such as insurers, auditors and the ICF when renewing or upgrading my accreditation), government bodies that require me to report processing activities, outsourced team members and service providers who I rely on to run my business.

I require all third parties to whom I transfer your data to respect the security of your data and to operate within the law for data protection.

Where a third party is based outside of the European Economic Area (EAA), and the levels of protection varies, I will do my best to ensure a similar degree of data security. If such safeguards are not available, I will request your consent for a special transfer, which you can withdraw at any time.

6. Data security

I have put in place measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. I will only give authority to those partners who have a business need to use your data and they will only do so on my instructions, and they must keep it confidential.

I have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if I am legally required to.

7. Data retention

I will retain your Personal Data only for as long as is necessary to fulfil the purposes that I collected it for. This will include the purpose of satisfying any legal, accounting, accreditation or reporting requirements. In deciding this, I will look at the amount of data collected, its nature and sensitivity and the processing purposes.

8. Your legal rights

You have the right to request access, correct, delete, transfer, restrict or object to the use of your personal data. Where you have provided consent for the use of your Personal Data, you also have the right to withdraw this consent.

You can see more about these rights at www.ico.org.uk.

Please contact me at louisa@riverbloomcoaching.com if you wish to exercise any of these rights.

If you are unhappy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO). I would be grateful if in any such instance you contacted me first so that I can try and resolve it for you.

9. Cookies

My website uses cookies. This is a small piece of data stored on your computer or other devices when you access a website. They are widely used to remember you and your preferences either for a single visit (through a session cookie) or multiple repeat visits (using a persistent cookie). Cookies can also be used to analyse traffic and for advertising and marketing purposes.

You may review or change the Cookies you accept within your browser settings. You can block Cookies at any time through your browser. However, if your browser settings restrict or block Cookies, some parts of my website may become inaccessible or not function properly.

10. Third-party links

My website may include links to third-party websites and applications. I am not responsible for these third-party websites and applications or their privacy policies. When you leave my website, I encourage you to read the privacy notice of the website you visit.